All stocked items ordered by 4pm will be shipped Royal Mail Special Delivery (next day except Saturday and Sunday) within the UK free of charge. Any items ordered from within the EU will be dispatched Royal Mail International Signed For delivery. European orders may take up to 10 days to deliver. Orders from outside the EU may take a little longer to deliver. Charges for outside EU International delivery are shown at the check out point. Please note from time to time some watches may need to be ordered in from the supplier and may take longer to dispatch.

All dispatched items require the customer to sign for the delivery. We will track the item for you until we receive a digital signature from Royal Mail of your acceptance of the dispatched item.

At CalibreWatches we have very strict guidelines in terms of privacy and security. Our site is fully compliant with the PCI DSS directive recently created by all the leading card issuing companies. As well as this important feature, our site is also protected by a 128-bit encryption SSL (secure socket layer) certificate. This certificate will encrypt any sensitive information sent from the customer to our website providing 100% peace of mind that any address or card information cannot be intercepted by a 3rd party.

CalibreWatches never keep any card details on our servers. When you place an order you will be re-directed to our SecureTrading payment gateway. They will process your card on our behalf and your card details will never be handed over to us.

Customer details are only accessible by one person at CalibreWatches under 2 strict password control systems. We fully assure you that all customer contact details will stay fully intact with us. Besides sending newsletters to any customer that has chosen to receive them, CalibreWatches will never contact a customer in any way.

CalibreWatches offer a 10 day money back guarantee on all watch purchases from our site. Please note that the returned watch will be subjected to close examination. Watches will only be accepted back if found not worn in any way, without any micro-scratches and with all its labels, seals and guarantee. Please ring us on 01384 401 838 or email us on Sales@CalibreWatches.net to let us know you are thinking of returning an item.

If your watch is found to be faulty under the manufacturers’ guarantee, please contact us on 01384 401 838 or email us on Sales@CalibreWatches.net and we will help organise a repair or replacement under guarantee. Please note that it is up to the manufacturer to decide whether the item will be repaired or replaced. Accidental damage or normal wear and tear will not be covered.

We at CalibreWatches have worked tirelessly to produce a website that is secure and very easy to place your order with. You will find a wealth of information about the item you are viewing along with very easy navigation and search facilities. Our shopping cart will guide you through the whole transaction with total ease allowing you to stop and go back at anytime to make adjustments to your personal details. Please note that we are here for you from 9am til 5.30pm Monday to Saturday to help with any queries regarding your order. Our site has all the safeguards currently available to enable a secure order but if you wish, you may place your order with us over the phone on 01384 401 838.

We will process your card on the day of ordering. Any orders placed by 4pm will be dispatched the same day for next working day delivery providing the item is in stock. If we debit your card and your watch is not in-stock, we will endeavour to contact you immediately to let you know the precise time of arrival at your door step. If you find that the delivery time is too long (mostly 3-10 working days) we will offer you a full refund to your card.

Most of our watches are offered at 15% below RRP at least with free UK delivery. Please keep checking back for short term offers of 30% below RRP or more! The best way to keep updated of any future offers is to sign up for our quarterly newsletter upon registering.

Once an order has been placed through the website, you may return at any time to view your order and view its progress. You may also view your order history for any other past transactions you’ve made with us. Please note with any existing orders, as well updating your user area with the order process, we will also send you informative emails to your designated email address to keep your fully updated.

Our site offers you the freedom to update all personal information about yourself. Simply by logging in to your account area will allow you to change your email address, name, address, shipping address, password and so on. Should you ever get into any difficulty, we are only a phone call away to assist you with the problem.